Terms and Conditions
Payment in full is required on date order is placed. Payment may be made by cash or debit card (in person), EFT (internet transfer) or credit card.
Please note that a processing surcharge applies for all credit card payments: 2% for MasterCard/Visa and 3.5% for American Express.
Payment can be made by cheque, but payment will be accepted only after having been cleared. Mabuzi holds no responsibility for an increased lead time to account for this clearing of payment.
Your order will not proceed until payment has been made in full, unless prior arrangement has been made with a member of our sales team. This includes, but is not limited to; the creation of artwork approvals, approval of stock and size breakdown, stock ordering & confirmation of completion date.
Standard lead times for apparel and apparel decoration are 5 to 7 working days from confirmation of order for most garment decoration types.
All lead times are subject to stock availability and client approvals required to proceed with production of the order.
Lead times for promotional products and indent orders are as quoted (please ask your sales representative if you are unsure).
Express services may be available on request and are charged at 10% of the order value with a minimum charge of $50 + GST and capped at $200 + GST. Express services may reduce lead times down to 1 to 3 working days, or as quoted by your sales representative.
Our standard prices and quotes are subject to final artwork and are based on artwork being provided print ready. If your artwork is not print ready, please make allowance for design time which is charged at $80 per hour + GST.
For more info on artwork specifications, please visit the following page on our website: http://www.mabuzi.com/artwork-specifications/
Information on design charges and process can be found on the link below:
All quotes and orders are subject to stock availability. Under no circumstances will Mabuzi accept responsibility for stock shortages. In cases where stock availability is insufficient for your order, Mabuzi will source the closest possible alternative for your desired garment appearance, quality and budget.
Apparel decoration sampling is available on request – sampling fees apply. Please advise if you require information on sampling costs and terms. Whilst artwork approvals are provided for all orders over 15 units, physical print samples are not included in the standard quoted price.
Screen printed garments for the same artwork within 6 months will not incur a setup fee; for screen printed garment repeat orders after 6 months, 50% of original setup fee applies.
Setup fees for all other garment decoration types are one off, no setups for repeat garment orders (embroidery and transfers).
Setups for promotional products are as quoted (please ask your sales representative if you are unsure). All setup fees are for setting your order up for production - setup fees do not cover any artwork required to make your order print ready including, but not limited to; the creation or re-creation of, or any adjustments to, your artwork.
A minimum of 15 units applies for initial and subsequent re-orders of screen printing and embroidery runs.
Small order fee of $50 + GST applies for orders of less than 15 units for Full Colour Transfers and Vinyl Transfer prints.
Order online in the Design Lab for quantities under 15 to avoid small order fees.
Delivery charges apply where you do not collect – charges start from $15 + GST for a standard 3-hour courier service to the Sydney CBD.
We do not provide embroidery or screen printing services on BYO stock. For all other print methods, BYO apparel is supplied at the customer’s risk.
Whilst print errors are rare, please note that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by our team & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from Mabuzi's product range, as replacements can be sourced for these items in the unlikely event of an error.
All quotes supplied by Mabuzi are valid for 30 days only, or as indicated at the bottom of your quotation.
Returns or exchanges are not accepted unless the goods are deemed to display significant faults or errors at the time of collection. Incorrect supply or sign-off of artwork, sizes, colour selection or supply of other incorrect details by the customer will strictly not be considered valid reasons for return or refund.
Returns will only be considered within 7 days of receiving goods. Please note that you, the customer, are responsible for inspecting and counting goods.
Returns will not be accepted unless by prior written approval by an authorised person at Mabuzi.
Mabuzi reserves the right to refuse return authority based on the validity of the complaint, date of complaint or insufficient proof of error.
Cancellations / Order Changes
If an order is cancelled after the invoice has been issued, a standard cancellation fee of 10% of the order total will apply. Please be aware that at the point an invoice is issued, the Mabuzi team begin processing the documentation, stock checks and ordering, sizing approvals and artwork for your order: this cancellation fee will cover the time expended by our staff whilst preparing your order for production and other related costs, including couriers and supplier restocking fees. Please ensure that you do not accept a quote or request invoice without certainty that the order will proceed to completion.
One-off's & Online (T-Shirt Lab) Orders:
An order cannot be cancelled after the product has been produced. If an order is cancelled prior to the job having been completed, a standard cancellation fee of 10% of the order total will apply. Any changes to stock or artwork must be submitted in writing and confirmed by one of our staff members prior to the commencement of production. Mabuzi reserve the right to refuse changes requested after this point.
For more information:
Contact Us to find out more about our Terms & Conditions.