Terms & Conditions

Payment Terms

Payment in full is required on date order is placed. Payment may be made by cash or debit card (in person), EFT (internet transfer) or credit card.
Please note that a processing surcharge applies for all credit card payments: 2% for MasterCard/Visa and 3.5% for American Express. 

Payment can be made by cheque, but payment will be accepted only after having been cleared. Mabuzi holds no responsibility for an increased lead time to account for this clearing of payment.

Your order will not proceed until payment has been made in full, unless prior arrangement has been made with a member of our sales team. This includes, but is not limited to; the creation of artwork approvals, approval of stock and size breakdown, stock ordering & confirmation of completion date.


Lead Times 

Standard lead times for apparel and apparel decoration are 5 to 7 working days from confirmation of order for most garment decoration types.

All lead times are subject to stock availability and client approvals required to proceed with production of the order.

Lead times for promotional products and indent orders are as quoted (please ask your sales representative if you are unsure).


Express Service 

Express services may be available on request and are charged at 10% of the order value with a minimum charge of $50 + GST and capped at $200 + GST. Express services may reduce lead times down to 1 to 3 working days, or as quoted by your sales representative.



Our standard prices and quotes are subject to final artwork and are based on artwork being provided print ready. If your artwork is not print ready, please make allowance for design time which is charged at $80 per hour + GST.

For more info on artwork specifications, please visit the following page on our website:

Information on design charges and process can be found on the link below:


Stock Availability

All quotes and orders are subject to stock availability. Under no circumstances will Mabuzi accept responsibility for stock shortages. In cases where stock availability is insufficient for your order, Mabuzi will source the closest possible alternative for your desired garment appearance, quality and budget.



Apparel decoration sampling is available on request – sampling fees apply. Please advise if you require information on sampling costs and terms. Whilst artwork approvals are provided for all orders over 15 units, physical print samples are not included in the standard quoted price. 


Setup Fees

Screen printed garments for the same artwork within 6 months will not incur a setup fee; for screen printed garment repeat orders after 6 months, 50% of original setup fee applies.

Setup fees for all other garment decoration types are one off, no setups for repeat garment orders (embroidery and transfers).                

Setups for promotional products are as quoted (please ask your sales representative if you are unsure). All setup fees are for setting your order up for production - setup fees do not cover any artwork required to make your order print ready including, but not limited to; the creation or re-creation of, or any adjustments to, your artwork.    


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