Think T-shirts, Think Mabuzi

Terms & Conditions

Payment Terms

Payment in full is required on the date your order is placed. Payment may be made by cash or debit card (in person), EFT (internet transfer) or credit card.
Please note that a processing surcharge applies for all credit card payments: 2% on order total for MasterCard or Visa and 3.5% for American Express.

Payment can be made by cheque, but payment will be accepted only after having been cleared. Mabuzi holds no responsibility for an increased lead time to account for this clearing of payment.

Your order will not proceed before payment has been made in full, unless prior arrangement has been made with a member of our sales team. This includes, but is not limited to; the creation of artwork approvals, approval of stock and size breakdown, stock ordering & confirmation of completion date. Once payment is made in full, the completion time for the order will be confirmed.

Mabuzi ask that customers be aware that delays in payment may lead to express order surcharges.

Delivery

Delivery charges apply where you do not collect – charges start from $15+GST for a standard 3-hour courier service to the Sydney CBD.

Lead Times

Standard lead times for apparel and apparel decoration are 5 to 7 working days from confirmation of order. All lead times are subject to stock availability, prior production timelines and delays in payment or approvals required to proceed with production of the order.

For more info on our lead times, please visit the FAQ section of our website: http://www.mabuzi.com/page/faqs.html

Please note that promotional products have a longer lead time, which will be advised at the time of quotation.

Express service

Express services may be available on request and are charged at 10% of the order value with a minimum charge of $50 + GST and capped at $200 + GST. Express services may reduce lead times down to 1 to 3 working days.

Artwork

Our standard prices and quotes are subject to final artwork and are based on artwork being provided print ready. If your artwork is not print ready, please make allowance for design time which is charged at $80 per hour + GST.

For more info on artwork specifications, please visit the following page on our website:
http://www.mabuzi.com/page/artwork_specifications.html

Information on design charges and process can be found on the link below:
http://www.mabuzi.com/page/artwork__design.html

Stock Availability

All quotes and orders are subject to stock availability. Under no circumstances will Mabuzi accept responsibility for stock shortages. In cases where stock availability is insufficient for your order, Mabuzi will source the closest possible alternative for your desired garment appearance, quality and budget.

Sampling

Apparel decoration sampling is available on request – sampling fees apply. Please advise if you require information on sampling costs and terms. Whilst artwork approvals are provided for all orders over 15 units, physical print samples are not included in the standard quoted price. If sample(s) are required, please request a quote for more information about this service.

Sampling costs are dependent on the items chosen, and delivery location. Excluding GST and delivery, unprinted samples of most standard T-shirts will be approximately $20.00 each ex GST. The sample price will be refunded or credited to your order upon return of the goods in original condition. All delivery costs are non-refundable.

Minimums

A minimum of 15 units applies for initial and subsequent re-orders of screen printing and embroidery runs.

Small order fee of $50 + GST applies for orders of less than 15 units for Full Colour Transfers and Vinyl Transfer prints.

BYO Stock

We do not provide embroidery or screen printing services on BYO stock. For all other print methods, BYO apparel is supplied at the customer’s risk.

Whilst print errors are rare, please note that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by our team & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from Mabuzi's product range, as replacements can be sourced for these items in the unlikely event of an error.

Validity

All quotes supplied by Mabuzi are valid for 30 days only, or as indicated at the bottom of your quotation.

Returns

Please be aware all Mabuzi products are made to our customer’s specifications, on a per order basis. Consequently, returns or exchanges are not accepted unless the goods are deemed to display significant faults or errors at the time of collection. Incorrect selection or specifications by the customer will not be accepted as sufficient grounds for consideration. This includes, but is not limited to, the incorrect supply of artwork, selection of apparel, sizing choices, print specifications or placement specifications.

Returns/exchange of goods must be requested within 7 days of acceptance of goods.

Whilst Mabuzi holds high quality control standards, our customers are responsible for the final inspection and counting of goods. Please ensure that goods are checked immediately after being received.

Returns will not be accepted without prior approval by an authorised person at Mabuzi.

Mabuzi reserves the right to refuse return authority based on the validity of the complaint, date of complaint or insufficient proof of error.

Cancellations

In-store, phone & email orders:
If an order is cancelled after the invoice has been issued, a standard cancellation fee of 10% of the order total will apply. Please be aware that at the point an invoice is issued, the Mabuzi team begin processing the documentation, stock checks and ordering, sizing approvals and artwork for your order: this cancellation fee will cover the time expended by our staff whilst preparing your order for production and other related costs, including couriers and supplier restocking fees. Please ensure that you do not accept a quote or request invoice without certainty that the order will proceed to completion.

One-off's & Online (T-Shirt Lab) Orders:
An order cannot be cancelled after the product has been produced. If an order is cancelled prior to the job having been completed, a standard cancellation fee of 10% of the order total will apply.